The Service Provider shall routinely perform the following tasks as basic services at a monthly fixed price including all external costs:
1. The Service Provider shall ensure an appropriate infrastructure for the completion of his contractual obligations. This consists of an office / offices in the U.S. of America fully equipped with all the common means and channels of modern communication. The normal business and availability hours shall be made public and adhered to by the Service Provider.
2. General Basic Services
The Service Provider shall perform the following tasks as General Basic Services:
a) Basic Information Service and Correspondence
- Particularly regarding exporters, agents, supermarkets, specialist retailers, catering trade, media and consumers
- Consulting service for German wine and sparkling wine producers for entering or already working on the US market
- Creation and maintenance of a network of important and relevant contacts and multipliers in the U.S. of America in order to perform these responsibilities
- In correspondence and consultation, alternatives to in-person meetings should be considered, such as virtual meetings.
b) Retail trade/Catering Trade/Importers/Wine Market
- Identifying market potentials, concrete needs and opportunities for cooperation for German wine and sparkling wine producers
- Continuous compilation and updating of lists of US wine retailers, agents, distributors, supermarkets, top hotels and selected restaurants (including contact person for wine procurement)
- Adaptation of existing promotional material
- Distribution and shipment of promotional materials.
- Cooperation with potential partners ( Sommelier-cooperations, Trade Sponsors, press clubs...)
- Attendance at important/influental meetings
c) Statistics/Market Research/Marketing Strategy for the U.S. of America
- Development of an appropriate marketing strategy for the generic marketing of the Wines of Germany office in the U.S. of America corresponding to the market situation and in line with the general strategy of DWI
- Transmission of statistics/market research
- Continuous transmission of statistics in relation to the use of social media (number of followers, etc.)
- Quarterly report on general activities.
d) Other Basic Services
- Storage of POS material and banners
- Attendance of an annual meeting of all Wines of Germany offices in Germany by the team leader/Head of Campaign (about 4 days)
3. Basic Public Relation Services
The Service Provider shall perform the following tasks as Basic Public Relation Services at a monthly fixed price including all external costs (including, but not limited to, subscriptions to relevant magazines or journals):
- Continuous monitoring of the US media landscape
- Expert point of contact for media representatives
- Regular summary of current media clippings (TV, print and internet)
- Reports on the current situation and changes in politics and the wine sector
- Creation and distribution of generic press releases related to the DWI or German wine in general
- Creation and distribution of basic information publications related to the DWI or German wine in general.
4. Basic Internet and Social Media Services
The Service Provider shall perform the following tasks as Basic Internet and Social Media Services at a monthly fixed price including all external costs (including, but not limited to, language adaptations if required -see the "Important Notice" below):
a) Website maintenance
- The existing website available under https://germanwineusa.com/ shall be maintained, regularly updated, and further developed. They shall be the central point of contact and information and shall be linked to all other social media channels in connection with the campaign. They shall contain all events and press releases as well as information on German wines in the USA
- All content management shall be provided by the bidder, while the DWI shall provide an already existing Open Source Typo3 Content Management System (CMS) and host the required server. If necessary, the Service Provider will get an introduction for the Typo 3 CMS. It will be mandatory for the bidder to work within the CMS of the DWI.
- The regular content creation as well as the content adaption and maintenance of the website about German wines are mandatory. In the case that new templates are needed the bidder shall ensure that the created content by the bidder or any third party is in line with the CI and CD of the DWI. This refers to any possible technical implementation of suitable templates, extensions, plugins, etc. including new content. The bidder shall ensure that the content of the websites is checked daily for relevance of data and updated at least weekly.
b) Internet and Social Media
- Content creation and maintenance of all relevant social media networks e.g. Instagram, Facebook, video channels, etc.). Social media channels must be updated at least once a week with unique content containing added value.
5.Additional Services
Upon separate request by the DWI, the Service Provider shall also perform the following tasks as additional serviservices. These additional services will be put forward based on the DWI"s general strategy and may vary from year to year depending on budgets defined for the US market.
a) Media and Trade Trips to Germany
b) Special Press Conferences in Relation to Current Events
c) Other Marketing Activities
d) Events/Fairs/Presentations